All sales are final. We offer a 7-day return policy from the date of delivery or purchase. Returns are only accepted for items that are damaged or defective. To be eligible for a return, the item must be in the same condition as when you received it—unused and in its original packaging. A receipt or proof of purchase is required.

 To request a return, you must contact us within 7 days at thurga6027@gmail.com with details and clear photos of the damaged item. Requests made after 7 days will not be accepted.

 Approved returns must be sent to:

6027 Fraser St, Vancouver, BC, V5W 2Z8

 Please note that items sent back without prior approval will not be accepted. Customers are responsible for all return shipping costs. Shipping fees are non-refundable. However, in-person returns at our store are accepted at no additional cost.

 

Damaged or Defective Items

 Please inspect your order immediately upon receiving it. If your item is damaged, defective, or incorrect, contact us within 7 days so we can review the issue and make it right.

 Non-Returnable Items                                                                                                       We do not accept returns or refunds for:

 Perishable goods (such as food or vegetables)

Opened or used items

Sale items

Gift cards

Personal care products

 

Refunds

 Once your claim is reviewed and approved, we will notify you. If approved, your refund will be processed to your original payment method within 5–10 business days.

 If more than 10 business days have passed since your refund was approved, please contact us at thurga6027@gmail.com.